Terms & Conditions

Refund Policy

Returns
Our policy for all non-live plant items lasts 30 days. If 30 days have gone by since your purchase, unfortunately we do not offer refunds or exchange.

Due to the delicate nature of plants we can not offer a refund because your plant gift has perished after delivery, regardless of the cause including delayed delivery times by our third party couriers.

We are under no obligation to resend/refund any amount for any item where the delivery can be verified by Auspost or our affiliate couriers nor for failed delivery or 'Return to Sender' due to incorrect delivery address or a shipping address without clear delivery instructions.

Unfortunately we can not refund for orders that have been tampered with by any third party after delivery has occurred. An 'Authority to Leave' is required due to the ongoing Covid pandemic, please be sure it is safe to leave packages at the delivery address (please provide clear instructions as to where to leave package).

Please note: We only send healthy, thriving plants and have no control over the treatment of the plants in transit.

All plant purchases are final and shipped at the purchaser's risk. We do not offer a refund for any order (including subscriptions) once the order or subscription has begun or has been shipped. 

**Please follow up with the courier company or Auspost with your tracking details before contacting us regarding a delayed delivery as they will be able to assist significantly quicker than we can, unfortunately. 

However, we do want you to be happy with your purchase and will do all we can within reason, to assist with your concerns. 

If you have any issues concerning the condition of your plant gift on arrival please take a photo and contact us immediately within 24hrs of arrival (at the latest) via email (hello@houseplanthome.com.au) supplying clear photo/s showing the problem or concern, delivery details and a description of the problem so we may consider an appropriate solution. We may consider a partial refund or store credit in certain circumstances at our full and final discretion. However, failure to contact us within this time frame will void all recourse for a refund as we have not control over the plants health once it is delivered.

We do require all incorrect, damaged or faulty items to be returned as quickly as possible (where applicable - please do not send broken glass or ceramics through the Auspost or via our courier). If we do not receive your returned items or trackable shipping within 7 days of contacting us we will consider the purchase final.

To be eligible for a return, your item must be unused and in the same condition that you received it (non-plant items). It must also be in the original packaging and able to be re-sold (unless damaged). A restocking fee of 30% or $25 (whichever is greater) restocking fee will be deducted from all returns for change of mind/order cancellation.

Please note we do not refund the shipping costs.

Additional non-returnable items:
Gift cards
Downloadable software products
Health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please note we do not offer a refund for any plant gifts that are currently in transit, have been "Returned to Sender' due to incorrect shipping details or, are delayed for any reason out of our control. We are not obliged to resend another plant due to courier error, or if an incorrect delivery address as been supplied.

We do not refund shipping costs (including for plant subscriptions). We may at our sole discretion offer a partial refund when there is a mitigating circumstance.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially processed. We are not responsible for the refund procedures of your financial institution.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@houseplanthome.com.au and we will try to assist as best we can but offer no guarantees once the funds have left our accounts.

Sale Items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. All Sale items are final.

Exchanges 
We only replace non-plant items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@houseplanthome.com.au and send your item to:

House Plant Home

PO Box 139, Ringwood East 

3135

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return (not including shipping). Once the returned item is received, a credit certificate code will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the purchaser's card and they will be notified by email with all further correspondence to occur between purchaser and House Plant Home.

Shipping
To return your product, you should mail your product to:

House Plant Home

PO Box 139

Ringwood East 3135

You will be responsible for paying for your own shipping costs for returning your item for change of mind. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if we organise this on your behalf.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping a 'RETURN' item, you must use a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and no refunds will be processed until all items are returned.