Refund Policy
Returns
Our policy for all non-live plant items lasts 30 days. If 30 days have gone by since your purchase, unfortunately we do not offer refunds or exchange.
Due to the delicate nature of plants we can not offer a refund because your plant gift has perished after delivery, regardless of the cause including delayed delivery times by our third party couriers.
We are under no obligation to resend/refund any amount or for any item where the delivery can be verified by Auspost or our affiliate couriers due failed delivery or 'Return to Sender' due to incorrect delivery address or a shipping address without clear delivery instructions. Unfortunately we can not refund for an orders that have been tampered with by any third party after delivery has been finalised. If an 'Authority to Leave' has been chosen at checkout be sure it is safe to leave packages at delivery address (please provide clear instructions as to where to leave package).
Please note:Â We only send healthy, thriving plants and have no control over the treatment of the plants in transit.
All plant purchases are final and shipped at the purchaser's risk.Â
**Please follow up with the courier company or Auspost with your tracking details before contacting us regarding a delayed delivery as they will be able to assist significantly quicker than we can, unfortunately.Â
However, we do want you to be happy with your purchase and will do all we can within reason, to assist with your concerns.Â
If you have any issues concerning the condition of your plant gift on arrival please take a photo and contact us immediately via email (hello@houseplanthome.com.au) supplying the photo, delivery details and a description of the problem so we may consider an appropriate solution. We may consider a partial refund or store credit in certain circumstances at our full and final discretion.
We do require all damaged or faulty items to be returned as quickly as possible (where applicable). If we do not receive your returned items within 7 days of contacting us we will consider the purchase final.
To be eligible for a return, your item must be unused and in the same condition that you received it (non-plant items). It must also be in the original packaging and able to be re-sold (unless damaged). A $15 restocking fee will be deducted from all returns for change of mind.
Please note we do not refund the shipping costs.
Additional non-returnable items:
Gift cards
Downloadable software products
Health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are grantedÂ
-Book with obvious signs of use
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error
-Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We do not refund shipping costs.
Late or missing refundsÂ
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially processed. We are not responsible for the refund procedures of your financial institution.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@houseplanthome.com.au and we will try to assist as best we can but offer no guarantees once the funds have left our accounts.
Sale ItemsÂ
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. All Sale items are final.
ExchangesÂ
We only replace non-plant items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@houseplanthome.com.au and send your item to:
House Plant Home
PO Box 139, Ringwood EastÂ
3135
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return (not including shipping). Once the returned item is received, a credit certificate code will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the purchaser's card and they will be notified by email with all further correspondence to occur between purchaser and House Plant Home.
Shipping
To return your product, you should mail your product to:
House Plant Home
POÂ Box 139
Ringwood East 3135
You will be responsible for paying for your own shipping costs for returning your item for change of mind. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping a 'RETURN' item, you must use a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and no refunds will be processed until all items are returned.
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