Terms & Conditions

Refund Policy

Returns
Our policy for all non-live plant items lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange for change of mind. Due to the delicate nature of plants we can not offer a refund because your plant gift has perished after delivery.
However, we do all that we can to ensure your plant gift arrives fresh and in good condition. If you have any issues concerning the condition of your plant gift on arrival please take a photo and contact us immediately via email (hello@houseplanthome.com.au) supplying the photo, delivery details and a description of the problem so we may consider an appropriate solution.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@houseplanthome.com.au

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@houseplanthome.com.au and send your item to: House Plant Home, PO Box Hawthorn LPO 3122, Australia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she/he will find out about your return.

Shipping
To return your product, you should mail your product to: House Plant Home, PO Box Hawthorn LPO 3122, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Quarterly Draw Terms & Conditions

The Quarterly draw winner will be chosen at random fom our subscriber list and no further discussion shall be entered into. The 'winner' will be notified via social media and email. The Gift Voucher must be used in one transaction with a minimum spend amount of $79 (not including shipping) and used within 30 days of receiving the voucher.