***PLEASE NOTE: Due to the current Covid-19 pandemic we cannot guarantee any of our usual delivery timeframes as stated below.
We will do our best to schedule for delivery on your chosen day, however, with the significant demand on our third party courier network timeframes may change once your order has left our premises. We therefore, relinquish all responsibility in regards to delayed delivery. We will however, be happy to assist where we can to track and expedite delayed deliveries by following up with our courier partners at your request.
All non-plant orders will be processed for same day collection when placed before 10am. Orders placed after 10am will be scheduled for next available collection as deemed by the shipping company.
However, all plant orders will be scheduled for delivery for the date requested (if specified) with the exception of Mondays, to avoid the plants sitting in a warehouse over the weekend.
Any orders placed over the weekend cannot be shipped until Monday.
Please take this into consideration when requesting a delivery date.
All orders as part of a monthly subscription will be processed and scheduled for collection on the third Monday of the month.
(We send them out on a Monday to ensure they are not sitting in a freezing cold (or boiling hot) warehouse/delivery van over the weekend, under duress from lack of light and temperature variations.
**Please note that we are based in Melbourne and all plants & subscriptions will be shipped from Melbourne.
Unfortunately, due to the ongoing pandemic we often see delays occurring once your plant has shipped. As we only ship healthy and robust plants it is extremely rare for a plant to arrive dead (we've never had it happen, rare). Please get in touch via email immediately (same day) on receiving a plant that your are concerned about and we'll be happy to assist you, within our terms & conditions.
All deliveries for Metro areas outside of Melbourne should receive their plants within 1-3 business days from shipping date (you will receive an email with tracking once your delivery has been booked for collection).
For regional areas please allow up to 4-6 days for delivery but we will try to get it to you sooner.
If you live in a very remote area, please consider carefully before ordering plants from us. We do not want to disappoint our customers because a plant suffered in a long transit. Of course, we're more than happy to ship our other items.
Currently, we can not guarantee same day fulfilment for our non-plant items, please allow up to 48hrs for your order to be fulfilled.
If an order is placed and processed before 10am - same day delivery may occur for Melbourne metro orders only.
Please email us if your delivery is required urgently for same day (Melbourne only) and we can provide an instant quote.